Frequently Asked Questions
Everything you need to know about our custom home textiles and decor.
What is the typical turnaround time for custom fabric orders?
Most custom orders are processed and ready for shipment within 10 to 14 business days, depending on fabric availability and design complexity.
Do you offer local pickup in the Ottawa area?
Yes, we offer a free local pickup option at our Ottawa studio. Simply select 'Local Pickup' at checkout, and you will receive an email when your order is ready.
Can I request fabric swatches before placing a full order?
Absolutely. We recommend ordering swatches to ensure the color and texture match your home decor. Swatches can be purchased directly through the product pages.
What is your return policy for home goods?
Standard items can be returned within 30 days of delivery in their original condition. Please note that custom-cut fabrics and personalized items are final sale.
Do you ship across Canada and the United States?
Yes, we provide tracked shipping across Canada and the continental United States. Shipping rates are calculated at checkout based on your location and package weight.
How should I care for my Fabrications Ottawa textiles?
Care instructions vary by material. Most of our linens and cottons are machine washable on a gentle cycle, but we recommend air drying to preserve the integrity of the fibers.