Returns & Exchanges
At Fabrications Ottawa, we want you to be completely satisfied with your home decor and textile purchases. If a product doesn't meet your expectations, we offer a 30-day return window for most items in their original, unused condition.
Initiate Your Request
Contact our support team via email with your order number and the reason for the return to receive a Return Authorization (RA) number.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags are attached and the product is protected for transit.
Ship to Fabrications
Affix the provided shipping label or send the package to our Ottawa warehouse using a tracked courier service of your choice.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing